Process Modelling
Modelling the process as it actually runs, including the exceptions and the informal steps that never appeared in the documented version.
Pega Workflow & Process Automation
Automate the approvals, routing and service workflows that span teams.
Overview
The processes that cost the most are rarely complex in any single step — they are slow because work waits between steps, in inboxes and handoffs nobody owns. Nextherrion models those processes in Pega so routing happens automatically, service levels are enforced by the platform, and the exceptions are handled explicitly rather than by someone noticing.
Process modelling, approval and routing automation, service-level enforcement, and the employee and compliance workflows that span departments.
Approval Systems
Approval chains reflecting real decision rights, with delegation and escalation so work does not stall on one person's absence.
Request Management
Intake, triage and fulfilment of requests, with status visible to the requester instead of requiring them to chase.
WHAT WE DO
Workflow Automation Services We Offer
Service Workflows
Service delivery processes with the steps, owners and timings made explicit and enforced.
Employee Workflows
Internal processes crossing departments — onboarding, access, transfers — where delay usually comes from the gaps between teams.
Regulatory & Compliance Workflows
Processes with an evidence requirement, where what was done and when has to be demonstrable afterwards.
SLA & Escalation Design
Service levels enforced by the platform, with escalation that fires on time rather than when somebody notices a breach.
Operations Management
Visibility into work in progress — volume, ageing, bottlenecks — so process problems are managed rather than discovered.
OUTCOMES
What Automating Workflow Changes
In most cross-team processes, the majority of elapsed time is waiting rather than working. That is the part automation actually removes.
- Work routed without chasing
- Approvals that do not stall
- Service levels enforced
- Exceptions handled explicitly
- Status visible to requesters
- Bottlenecks you can see
FAQ
Frequently Asked Questions
Where does the time actually go in our process?
Usually in waiting rather than working. Discovery measures elapsed versus active time, and the gap is typically where the opportunity is.
Should we fix the process before automating it?
Yes. Automating an unexamined process makes it faster and harder to change, which rarely helps.
Can workflows change after go-live?
That is much of the point. Rules and routing designed to be business-maintained can change without a development cycle.
How do you handle exceptions?
Explicitly. Exceptions are where undocumented processes actually live, so surfacing them during discovery is a large part of the value.
Will this replace people's jobs?
It removes coordination and chasing rather than the judgement work. In most processes the automatable part is the waiting.
Can it integrate with our existing systems?
Yes, through the interfaces those systems expose. Cross-system steps are usually where the current handoffs are slowest.
TECHNOLOGY
Built on Industry Leading Technology
AI and Generative AI, agent frameworks, cloud platforms, data tooling and modern application stacks — chosen per problem rather than per preference.
HOW WE DELIVER
Workflow Automation Process
- 01Process Discovery
- 02Bottleneck & Handoff Analysis
- 03Workflow Design
- 04Rule & SLA Configuration
- 05Integration
- 06Testing & Pilot
- 07Rollout & Monitoring
Does work sit waiting between your teams?
Start with process discovery. Elapsed time against active time tells the story.